Patients from Africa
Practical guidance for patients and families: the medical visa, what to bring, money, language and life near the hospital.
Visit our walk-in help desk in Akwa Nord, Douala, or contact us by WhatsApp and phone. We explain estimates in FCFA and can meet your family at the office.
Rue Ntone Ntone, opposite Hotel Madiba, Akwa Nord · Mon–Fri 09:00–17:00 · Sat 09:00–13:00 · Sun closed
Wherever you live in Africa, we support you remotely in French or English: send your reports on WhatsApp or by email and we organise everything from Douala with the hospital in India. The process is the same: free review, written opinion and estimate, then visa and travel guidance.
Estimates can be explained in your local currency.
Visa
India offers an electronic visa for medical treatment (e-Medical visa) for patients, and an e-Medical Attendant visa for family members travelling with them (generally up to two). Eligibility, fees, validity and processing times are set by the Government of India and can change, so always check the official website.
Official site: indianvisaonline.gov.in
Apply only on the official Government of India website. Unofficial sites may look similar and charge extra fees.
Once you decide to go ahead, the hospital issues a visa invitation letter for the patient and attendants.
Check that each passport is valid for at least six months and has blank pages.
Prepare a recent passport-style photo and a scan of the passport page for each traveller.
Apply online on indianvisaonline.gov.in, upload the documents and pay the official fee.
Print the electronic travel authorisation and carry it with the hospital letter when you fly.
The visa decision is made by the Indian authorities. We check your documents with you before you submit.
For the family member who travels
Most patients travel with a son, daughter, husband or wife. Tick the list as you go; it is saved on your phone.
Treatment is paid directly to the hospital, usually by bank transfer or card, against official receipts. Ask your bank in advance about international transfers and card limits, and carry some cash for daily needs. Follow the currency rules of your country when travelling.
Interpreting in French is arranged for consultations, and you can write or send voice notes to our team in French or English at any time.
There are usually no direct flights from Central or West Africa to India, so most routes connect through a hub in Africa or the Middle East. We help you compare options and find accommodation, food and places of worship near the hospital.
A free, no-obligation case review by specialist hospitals in India. In English or French.
